Our supplier engagement program integrates a process of continuous evaluation, capacity building and risk management. We expect these steps to encourage responsible behavior from our partners. Environment and social aspects are important factors in our supplier engagement and Wipro supplier code of conduct (SCOC) has to be mandatorily singed by all suppliers at the time of onboarding.
During 2015-16 both CPO leadership and Chief Risk Officer took up the Initiative of meeting suppliers across three locations including Chennai, Pune and Hyderabad. The team has covered a significant number of suppliers exclusively in the FMG Category. This initiative has been taken up with primary objective of meeting all the supplier to ensure they follow the risk and compliance, process, statutory guidelines etc. in alignment with the SCOC.
We have identified material issues across main procurement categories – through desk based study as well as a few internal and external audits with a focus on human rights, labor practices and regulatory compliance.
A dedicated vendor helpdesk handles supplier queries on payment issues, policy clarifications and provides the initial contact for grievance redressal. Helpdesk received a total of 24300 tickets with respect to vendor queries from January 2015 till April 2016, which reflects the reach and effectiveness of our initiative. The feedback from our vendors received through this initiative helped us improve our processes and initiate new steps like automation of sharing payment advices, periodical validation of vendor credential in our database as well as exchange of ideas between critical vendors and our organization on possible process improvements to ensure smooth interactions.
Ombudsprocess: Our organization wide multi-lingual Ombuds process is available 24x7 (phone and internet enabled) for our Suppliers and Contractors.
Wipro’s Ombudsprocess allows and encourages any affected stakeholder including suppliers and contractors to report breaches of the COBCE and any other matter of integrity to the concerned Ombudsman. While a good proportion of Ombudsprocess cases are anonymous, based on self-disclosure, we know that there were 33 complaints reported by suppliers during the year. There was an instance of serious supplier breach of our code of conduct as a result of which four vendors were blacklisted from our end.