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Understanding Material Aspects for Customers

The Annual risk assessment exercise conducted by Enterprise Risk Management Function has identified Cyber security, Data Privacy, Information Security & related Business Continuity and Service Delivery as major areas of risk management. For more details, refer to Organization Profile or Financial Stewardship sections of this report.

Our internal materiality assessment and stakeholder feedback have identified customer privacy, data security, customer satisfaction, innovation and open source as material issues to our business. This is further reinforced by feedback from our customers which clearly indicates Customer Privacy, Data Security, Customer Satisfaction, Innovation and Open Source as the most material issues to their business.

Our report-map on these dimensions is shown below.