In line with GRI standard requirement to focus on ‘what matters’ and ‘where it matters’, we undertook an exercise to determine the most material issues to include in this report from multiple dimensions of risk, returns and relevance. We adopted the following steps to identify material aspects for reporting.
- Mapping the identified material issues to GRI ‘Topics’
- Defining the boundary of each ‘Topic’ based on impacts
- Deciding the scope of reporting for other issues/dimensions
From the universe of issues or dimensions that was identified as material, a total of 20 topics have been finalized for reporting. Depending on the relative importance, the other identified issues identified will be detailed in the respective sections as part of disclosure of management approach. The outcomes of the process were shared with all relevant functions for review and the consequent feedback was incorporated.
Universe of Issues / Dimensions Considered
Given below is the mapping of identified aspects and topics to respective sections and primary stakeholders. The topics highlighted in italics are not part of GRI standard.
|Stakeholder||What is material?||Where the impacts occur?||Why the topic is material?||Respective Sections|
|Employees||Employment||People supply chain – Global (employees, contract and support staff)||Business continuity and obsolescence are typical concerns for the technology sector, given the pace of change that the industry is known for. Ensuring continued meaningful employment for employees, and creating opportunities for external talent, consistently, are therefore important focus areas.||Workplace Sustainability|
|Occupational Health and Safety||Health and safety performance is a key measure of an organization’s duty of care. Low injury and absentee rates are generally linked to positive trends in staff morale and productivity. This aspect is critical for the stability of the work force especially for an organization like Wipro.|
|Diversity and Equal Opportunity||It is legislatively mandated in India to provide for equal pay for work of equal value. According to WEF Gender Gap Report 2014, India is part of the twenty worst-performing countries on the estimated earned income. Earlier in 2009, the same study showed that the average annual income of a woman in India is US$ 1,185, compared to US$ 3,698 for the men employed in the India’s corporate sector. Diversity, especially gender equity, is another well-known issue in the STEM sector.|
|Non-discrimination||A study by CII found that 25% of women faced gender bias on jobs. Another survey conducted in 2013 revealed that 5 out of 10 employees have experienced one or the other kind of discrimination, indicating the strong prevalence of discriminatory practices while recruiting and at work.|
|Freedom of Association and Collective Bargaining||The right of workers (and employers) to organize collectively in organizations of their own choice is a fundamental provision of the UN ‘Universal Declaration of Human Rights’|
|Capacity Building and Career Development||The quality of employees is considered to be an important source of competitive advantage to any organization. Hence maintaining and improving the human capital of the company, particularly through training that expands the knowledge base of employees, is a key differentiator.|
|Current & future generations||Energy||Global Supply Chain (includes Business Travel and commute) contribute to 77% of overall environmental impact.||Studies estimate that the ICT systems now use 1,500 terawatt-hours of power per year which is about 10% of the world's total electricity generated. Jevons paradox proposes that the increase in efficiency which comes along with technological progress tends to increase (rather than decrease) the rate of consumption of that resource.||Ecological Responsibility|
|Emissions||Global Supply Chain (includes Business Travel and commute) contribute to 77% of overall environmental impact.||Emissions are a major contributor to climate change. As demand for ICT is expected to quadruple by 2020, the total carbon footprint of ICT sector is set to grow at 6% per year. Data center footprint is expected to triple by 2020. To limit the negative impacts f climate change, it is critical to limit the temperature increase to 2 degree celsius above pre industrial levels.|
|Water||Operations in India as they constitute 80% of overall footprint and higher impact||World Economic Forum's Global Risk Report 2015 identifies water crisis as one of the top high impact and high likelihood risks. The UN Water forecasts that 1.8 billion people will be living in countries or regions with absolute water scarcity and two thirds of the world population under water stress conditions by 2025.|
|Effluents and Waste||Operations in India as they constitute 80% of overall footprint and higher impact||Unmanaged disposal of waste and effluents can have significant impact on receiving ecosystem and this in turn can affect the quality of the water supply available to the organization and its relationship with communities & other water users. Reduction of waste and effluents can contribute directly to lower costs for materials, processing and disposal at the same time reduce financial risks from the loss of raw materials, remediation costs, regulatory action as well as reputation.|
|Campus Biodiversity||Wipro campuses in Bangalore and Pune||The vast sprawling campuses where we operate gives an opportunity to promote ecological balance by improving biodiversity|
|Urban Resilience||Primarily India||Given the urban centric nature of our operations, ecological issues affecting urban areas cannot be overlooked by the organization. A better, safer and cleaner environment promotes well-being of the citizens.|
|Customers||Customer Privacy||All our customers and businesses||Given the pervasive nature of technology, data privacy has become a concern for businesses. Any lapse from the organizations part in safeguarding the privacy and interests of customers can have financial, legal and reputation impacts to business||Customer stewardship|
|Customer Engagement||All our customers and businesses All our customers and businesses||Engagement is critical to understand and meet expectations of customers and customer retention is dependent on the quality of engagements.|
|Innovation||All our customers and businesses||Opportunities to learn and innovate in emerging areas of work drive the engagement levels of employees. Also innovation helps generate revenue for the business and builds relationships for the long term.|
|Investors||Economic performance||Economic performance: Across the value chain, primarily India||Economic performance is key to the sustainability of any business and the success of the business cascades to the stakeholders involved.||Financial Stewardship|
|Anti-corruption||Anti-corruption: Supply chain and business functions, primarily India||Corruption can be a significant risk to business as it has legal and regulatory implications. There are instances where instances of corruption by organizations affecting the economy at large. Anti-corruption as a focus area is also naturally aligned with our Spirit of Wipro values.||Supply Chain Sustainability
||The responsibility of the business does not ends within the boundary of the organization. The suppliers play a critical role in the sustainability and hence issues faced by the supplier ecosystem should be considered by the organization for effective risk mitigation.|
|Community & civil society networks; The education ecosystem||
||It is critical for business to engage with the social and ecological challenges that face humanity in a deep and meaningful manner with long term commitment; for that is the only way by which real change can happen on the ground. It is these engagements which gives the organizations ‘license to operate’.||Social Responsibility|
* As described in the section ‘Our Value Chain’, our suppliers are of three categories – Human Resources, Service Providers and Materials & Equipment Providers. We are covering aspects and topics related to our primary supply chain (contractors directly engaged in customer delivery) in the section ‘People Sustainability’ and product and services supply chain related aspects in the section ‘Supply Chain Sustainability’.