Understanding Material Aspects

While our values are at the core of our actions, we believe that it is only through focused and continuous engagement with our stakeholders that we can build a truly inclusive and empowered enterprise. These inputs are gathered as part of our materiality determination effort, as well as from feedback received from social audits and assessments. Aspects that stand out as most critical and vital to the organization as well as stakeholders, are identified as the top areas of materiality, for action and reporting.

Our analysis of employees’ perception, expectation and feedback forms a primary input in designing our talent management processes. Our approach to soliciting and acting on this feedback determines our performance in processes like talent attraction, engagement, and retention. We conducted our annual Employee Perception Survey (EPS) to gather employee feedback in 2016. The feedback from the survey acted as an input to the materiality determination process. Additionally, our customers, investors and peer organizations also influence our people value chain and provide perspectives on material issues & risks. Finally, the geo-political situations, particularly in markets where we have high dependencies also form a vital input to our people strategy.

The key platforms of engagement and issues identified for aspects pertaining to human capital, are summarized in the table below:

Influencing Stakeholder Current and Emerging Areas of Focus and Impact Material Aspects and Topics Identified
Employees
  • Simplification of people processes to enhance workplace experience
  • Skill building to address emerging technology capability areas
  • Career growth opportunities
  • Capability building of managers
  • Comprehensive compensation & benefits
  • Well-being and safety
  • Key Employment Aspects-Talent, Attraction, Engagement & Retention
  • Human Rights/Non Discrimination
  • Employee well-being and safety
  • Capability building & Career development
  • Diversity & Inclusion
Customers
  • Helping customers solve their business problems and create competitive differentiation for them in the market.
  • Enhanced focus on operational efficiencies in the immediate term
  • Driving expertise and reskilling towards technologies of the future
  • Diversity & Inclusion
  • Need for collaboration, co-creation and learning agility
  • Employee well-being and safety
  • Heightened focus on social aspects of supply chain
  • Increased focus on compliance with Global standards
Investors
  • Alignment with sustainability frameworks like Dow Jones Sustainability Index
  • Heightened focus on sustainable organizations
Peer organizations
  • Talent attraction & retention strategy
  • Talent Pool availability
Macro-economic and financial systems, government, civil society, regulatory bodies and others
  • Macro-economic and financial systems, government, civil society, regulatory bodies
  • High dependency on US and European markets
  • Emergence of multiple low cost English-speaking destinations
  • Risks to offshore business models
  • Changes in immigration laws / regulations